Skip to content

Care & Support

Looking After Your Craigie Stockwell Carpets And Rugs.

During a short period of time after your new carpet has been installed, it will tend to shed some woollen fibre: this is just short fibre that will be removed during the initial period of vacuuming.

Now and again, vacuuming may pull up the occassional long tuft of yarn. Simply cut this level with the carpet surface. Do not try to pull these sprouting tufts out.

Keep your carpet or rug as dry as possible. Let it dry fully after any wet cleaning process, before anyone is allowed to walk on it.

If your rug is on wooden floor, avoid excess polish or wax which can contaminate the rug, as sticky surfaces attract dirt.

Cleaning 

Regular vacuuming is recommended.

Any stain or spill MUST BE DEALT WITH IMMEDIATELY. Most stains will set into the carpet as they dry: they can act like a dye.

A list of recommended spot cleaning methods can be found below.

When the carpet starts to look dull, it will require cleaning.

Use professional cleaners to remove general soil. Please, seek guidance from ecommended cleaning companies.

STAIN CAUSED BY USE THE FOLLOWING TREATMENTS
  DRY CLEANING FLUID CARPET
SHAMPOO
WARM
WATER
OTHER
REAGENTS
Tea, Coffee  

1.

  2. Enzyme Detergent
Bleach    

1.

 

New Blood

Dried Blood

 

 

 

1. Cold water
2. Enzyme DetergentWarm water

Butter

1.

2.

 

 

Candle Wax

2.

 

 

1. Blotting paper & Warm Iron

Chewing Gum

 

 

 

1. Chewing gum remover. Freeze or solvent type

Chocolate

 

2.

1.

 

Cooking Oils

1.

2.

 

 

Cream

2.

1.

 

 

Egg

 

1.

 

 

Floor Wax

1.

 

 

 

Fruit Juice

 

 

1.

 

Furniture Polish

1.

2.

 

3. Call Cleaner

Gravy & Sauces

 

2.

1.

 

Ink (Fountain Pen)

 

 

1.

2. Enzyme Detergent

Ink (Ball Point)

 

2.

 

1. Methylated Spirit

Lipstick

1.

2.

 

 

Metal Polish

 

 

 

1. Brush off when dry
2. Methylated Spirits

Milk

 

2.

1.

 

Custard

 

1.

 

 

Nail Polish

2.

 

 

1. Nail polish remover (Acetone)

Oil & Grease

1.

2.

 

 

Paint (Emulsion)

 

2.

 

1. Cold water immediately

Paint (Oil)

2.

3.

 

1. Turps or White Spirit

Rust

 

 

 

4. Call Cleaner

Salad Dressing

2.

1.

 

 

Shoe Polish

1.

2.

 

 

Soot

 

2.

 

1. Vacuum

Tar

1

 

 

2. Eucalyptus Oil

Urine (Fresh)

 

1.

 

 

Urine (Old)

 

 

 

1. Call Cleaner

Vomit

 

1.

 

 

Wine

 

 

1.

2. Enzyme Detergent
Steps in treatment of stains are indicated as 1 to 4. ONLY proceed to the next step, if the previous step fails.
Enzyme Detergent (e.g. Bio-tex) is used in concentrations of one teaspoonful to 1/2 pint of warm water.
Dry Cleaning fluid of the carbontetrachlorider type.
Carpet Shampoo – use a reputable brand with a pH between 6.0 and 7.0. When cleaning: always test agent first in a hidden area if possible and moisten then blot, working from outside to the centre. This will mobilise and loosen the stain which must then be extracted.All the above actions are at owners’ risk, if in doubt call a reputable professional cleaner