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Modalités et conditions

These Terms and Conditions of Trading apply between Craigie Stockwell Carpets and all customers. By placing an order with us, you accept that these terms and conditions have been read and fully understood unless otherwise agreed in writing prior to acceptance of the order.

The content of this website is for your general information and use only. Prices and availability of goods are subject to change without notice. The price will remain firm for an order placed within three months of the date of the quotation, however, all our prices are linked to the U.S. dollar at an exchange rate of U.S. $1.50 = £1.00 G B pound. Any variation to exchange rates will affect our prices accordingly even in the middle of a contract, if applicable.

We take every care to ensure that the description and specification of our products are correct. While the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

Whilst every effort is made to manufacture to the correct size, variations are unavoidable. The British Standards Institute tolerance is + or – 1.25% either way. Clause 3 BS.3655. Any claim for tolerance in width or length outside 1.25% can only be considered after inspection of the carpet by a representative of the Company.

All pile carpets, especially plain grounds, are liable to shading that is to show light and dark patches arising from unequal crushing of the surface. Light and delicate carpets are liable to become soiled in wear, and so apparently to lose colour. No care on the part of the manufacturers can obviate these tendencies which are inherent in all pile fabrics, nor can we accept any responsibility in connection with same.

Once a bespoke rug is in production refunding the purchase price is not possible and will be subject to a 100% cancellation charge

A delivery charge will be added to your order value where appropriate.

All dates quoted for delivery are estimated delivery dates only and may be subject to change. If for whatever reason that is likely to be exceeded we will notify you of the expected delay time. Any given lead time must be treated as approximate and does not form part of any contract. Time is not of the essence.

Any circumstances which are beyond the company’s control that make it impossible for the company to fulfill its obligations with regard delivery dates are not circumstances entitling you to cancel this agreement. Craigie Stockwell carpets will not be responsible for reimbursement of costs, consequential loss or damage of any nature whatsoever that are incurred by reasonable delays or late delivery.

We retain ownership of any products ordered until we have received a full payment for such product.